Returns & refunds policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1.You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.
- After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 30 days of the purchase date.
you can use your own shipping method and at your own cost.
We do not charge any extra fees on the returns.
We are not responsible for the return shipping costs of the items.
Items from different orders cannot be returned within the same package.
- Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
Follow these steps to register your return
Step 1 Contact us to confirm the returned order information, the mailing address will be provided by mail after submitting the application
Step 2 Attach a note stating your reason for the return in the package, after shipping, let us know your return tracking number by email.
Step 3 We will check your return items within 3 working days of receiving the returned product.
- Refunds will be processed within 3-7 working days after we receive your package. The refund will be issued to your original payment account.
- The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
Can I still return items if they are damaged, or Packaging has been lost?
- You can only return the goods in the following situations
- Products must have no obvious signs of wear, bumps and stains
- Products must be in good condition with inner and outer packaging and no missing accessories
The following products cannot be returned for product damaged by human-caused reasons.
- Product quality problems caused by unauthorized negligence, misuse, abuse, disassembly, collision, liquid ingress, accident, alteration, incorrect installation or storage.
- The product which doesn't upgrade under official guidance
- The coupon and free gifts cannot be returned.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
- Please make sure you don't include non-IKKO items by accident in your return package. We will not be responsible for sending back those items to you.
Received a faulty item?
We're sorry to hear you have received a faulty item. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team via firstname.lastname@example.org with the following info:
- Your order number
- Images of the item you receive
- Shipping address