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Warranty Policy

Which products are covered under warranty

For most products, we cover one year for the earphone and the rest of the parts, and this begins from the original date of retail purchase.Warranty coverage is for factory defect only, not wear and tear or cosmetic damage from use. Please note that we consider eartips to be “consumable items” and offer no warranty on those parts.

As long as product was originally purchased from an authorized dealer, the warranty is transferable and is valid from the original date of purchase. We just ask for proof of that purchase date by using the original purchase receipt. If no original receipt is available, we use the date of manufacture or shipment from our facility for the beginning of the warranty period, and warranty coverage is discretionary

Warranty Agreement

1.If customers tear or alter the product label, serial number, anti-counterfeiting mark, warranty certificate; and the product model or serial number on the warranty certificate does not match the actual product, the free warranty is not supported. 

2.Product quality problems caused by unauthorized negligence, misuse, abuse, disassembly, collision, liquid ingress, accident, alteration, incorrect installation or storage.

3.The product which doesn’t upgrade under official guidance will not be covered by the free warranty. 

4.For products which could storage data, please be sure to export the data by yourself before returning it for repair, IKKO will not be responsible for any data loss or damage.

How long will it take

After you send us the product and we receive the goods.Repair services provided by IKKO take approximately 5 to 10 working days to complete.

Sellers list

A list of authorized dealers can be found here.

Marketplace Sales:

We reserve the right to deny warranty claims for purchases originally made from anyone NOT on the dealer list, and proof of original purchase is required. If you are unable to provide proof of purchase and purchase channels, we will carry out the warranty in accordance with the standard of direct warranty, which means that you need to pay all the repair costs.

Amazon Sales:

JP:株式会社IC-CONNECT

UK:Advanced MP3 Players

France:Son-Video

Aliexpress Sales:

NAOI Factory outlets store

GZZB Store

JieTu Audio Store

Angelears Audio store Store

MagicsAudio Store

DUDO Audio Store

Angeldac Audio Store

Le Electric Audio Store

Penon Audio Store

Yaoyaotiger HIFI Audio Store

Warranty Notes

1Please contact our after-sales mailbox for after-sales registration before warranty. We have the right to refuse warranty service for products without after-sales registration.

2If there is a defect within the first 30 days after the original retail sale, all repairs are free, but you need to pay the return shipping cost first. After we receive the goods, we will transfer the shipping cost to you through paypal. (We refuse to accept packages paid on delivery)

3If within one year of the warranty period, but more than one month of the warranty period, you need to bear the freight to the repair address, and the rest of the repair services are free.

4The decision to repair or replace a defective product is entirely at iKKO’s sole discretion.

Maintenance steps

Contact customer service email to confirm whether it is covered under warranty

Contact customer service email to confirm whether it is covered under warranty

Provide a picture/video of the damaged product, order number, and proof of purchase

Get a return address and ship products in need of repair

IKKO receives the goods and repairs

Contact customer service email to confirm whether it is covered under warranty

Provide a picture/video of the damaged product, order number, and proof of purchase

Get a return address and ship products in need of repair

IKKO receives the goods and repairs

Products must be serviced either by the distributor we sold them to, or directly by us here in the China. If a product was purchased in the China, it must be returned for service here, not to any international distributor. Likewise, a product purchased in any specific country must be returned for service to that country (or directly to us in the China). For this reason we recommend that international customers purchase locally when possible, so any service needs can also be handled locally by our dealers or distributors. We also recommend verifying service contracts with dealers/distributors before purchase, as they are independent businesses and have their own policies in place.

If you have further questions, feel free to email us at 

support@ikkoaudio.com

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