General FAQ for Returns
We hope you love the products you've ordered from us! However, in case you're not 100% satisfied with your purchase, we've made the return process super easy for you.
How long do I have to make a return, and do I have to pay for shipping?
You have up to 14 days from the moment you receive the item to start your return. Please make sure to include the original packaging with your return.
If you need to make additional returns for additional items, please do so within 14 days of the purchase date.
You may use your own shipping method, and the cost of the return shipment will be at your own expense.
How long will it take to get my refund?
Refunds will be processed within 3-7 working days after we receive your package. The refund will be issued to your original payment account.
Please note that the original shipping fee and insurance are non-refundable.
At iKKO Audio, we want to ensure a hassle-free return process for our valued customers. Once we receive and inspect your return, we will promptly send you an email notification of receipt. We will also inform you of the approval or rejection of your refund. If your return is approved, we will process your refund and automatically credit your credit card or original method of payment within a certain number of days.
In the rare event that you have not received your refund, please first check your bank account, then contact your credit card company, and finally your bank, as there may be some processing time before a refund is posted. If you have taken these steps and still have not received your refund, please do not hesitate to contact our customer support team at firstname.lastname@example.org, and we will be happy to assist you.
Can I still return items if they are damaged, or the packaging has been lost?
You can only return goods in the following situations:
- Products must have no obvious signs of wear, bumps, or stains.
- Products must be in good condition with inner and outer packaging and no missing accessories.
- The following products cannot be returned due to product damage caused by human-caused reasons:
- Product quality problems caused by unauthorized negligence, misuse, abuse, disassembly, collision, liquid ingress, accident, alteration, incorrect installation or storage.
- The product which doesn't upgrade under official guidance.
- The coupon and free gifts cannot be returned.
Received a faulty item?
We're sorry to hear that you have received a faulty item. We will facilitate a free return for you if this is needed, regardless of your location. In order for us to assist you in the best way possible, please contact our support team via email@example.com with the following information:
- Your order number
- Images of the item you received
- Your shipping address
Important Notice: Please Do Not Return Items Unless Instructed
We kindly ask that you refrain from returning items unless you have been instructed to do so by a member of our support team.
If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
Packaging for Returning Items
- Items from different orders cannot be returned within the same package.
- Please DON'T return any damaged goods unless you've been instructed to do so by a member of our support team. If you do this, it will delay us resolving your issue.
Please ensure that all items being returned are in good condition with the inner and outer packaging and no missing accessories. Products must not have any obvious signs of wear, bumps, or stains. Additionally, please do not include any non-IKKO items in your return package, as we will not be responsible for sending those items back to you. If you have any questions or concerns about the packaging for returning items, please do not hesitate to contact our customer support team for assistance.
Do Not Send Returns to the Sender's Address
Please note that the address on the package is not the return address, and sending your return to the sender's address may affect the processing of your return.
To ensure your return is processed correctly, please contact our customer service team at firstname.lastname@example.org to obtain the correct return address.
Our customer support team will be happy to assist you with any questions or concerns you may have regarding the return process.
Follow these steps to register your return:
Step 1: Contact us to confirm the returned order information, and the mailing address will be provided by email after submitting the application.
Step 2: Attach a note stating your reason for the return in the package, and after shipping, let us know your return tracking number by email.
Step 3: We will check your return items within 3 working days of receiving the returned product.
Returns Fees and Shipping Costs
We do not charge any extra fees on returns.
Please note, however, that we are not responsible for the return shipping costs of the items. We kindly ask that you use a shipping method that includes tracking and insurance to ensure the safe delivery of your return to us.
The shipping fee for your return will depend on the express company you choose. If the goods you received are damaged or incorrect due to our reasons, you are not required to bear the shipping fee. At iKKO Audio, we do not charge any restocking fee for the return of a product.
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. However, we cannot cancel the order if the product is already shipped out.
Custom-order or personalized items are not eligible for return or refund.
Get in touch