Even if you initialize, turn it off, and set it again, the error code 1002 pops up like that, and the earphone cannot be connected as well as the ai translation. Please help me
Even if you initialize, turn it off, and set it again, the error code 1002 pops up like that, and the earphone cannot be connected as well as the ai translation. Please help me
Hi Hyewon,
Thank you for your message — we’re here to help!
To fix error code 1002 and connection issues, please follow these steps:
1️⃣ On your ActiveBuds home screen, swipe up from the bottom and tap the cloud icon to check for the latest system update.
2️⃣ Then, go to the iKKO Store → Tools, and make sure to update all with a white “NEW” label.
This should resolve the issue. If the problem continues, feel free to contact us directly at support@ikkoaudio.com — we’ll assist you further from there!
Best regards,
The iKKO Team
